London House Cleaning Terms and Conditions

These Terms and Conditions set out the basis on which London House Cleaning provides domestic and related cleaning services to customers in the United Kingdom. By making a booking, confirming an appointment, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to create a clear, fair, and professional service relationship and to explain what both sides can reasonably expect before, during, and after a cleaning appointment.

Throughout these terms, references to we, us, and our mean London House Cleaning, while you and your mean the customer who books the service. These terms apply to standard domestic cleaning, deep cleaning, end of tenancy cleaning, move-in cleaning, and any additional cleaning service we agree to provide. Any special requests or service variations must be agreed in advance and may affect the price, timing, and scope of work.

By booking a house cleaning service, a home cleaning appointment, or another cleaning service under our name, you confirm that you have read and understood these terms. If any part of the booking is arranged on behalf of someone else, the person making the booking accepts responsibility for ensuring the property owner, occupier, or other relevant party is aware of these conditions.

The booking process begins when you submit an enquiry, request a quotation, or accept a proposed service arrangement. We may ask for basic details such as the property type, size, condition, access arrangements, preferred date and time, and any special cleaning requirements. Based on this information, we may provide an estimate or fixed price. Estimates are prepared in good faith using the information available at the time, and they may be revised if the actual condition or scope of work differs materially from what was described.

Bookings are only confirmed when we have accepted the request and, where required, received any deposit, pre-authorisation, or written confirmation. We reserve the right to decline or cancel a booking if the property is unsuitable, if the requested work falls outside our service range, or if we cannot reasonably supply the service at the time requested. Any booking confirmation may include the agreed date, approximate arrival window, service type, and pricing basis. It is your responsibility to check that all details are correct and to notify us promptly if anything needs to change.

We may provide cleaning teams, individual cleaners, or subcontracted specialists depending on the type of service required. If specific products, equipment, or methods are needed, you must tell us before the appointment is confirmed. London house cleaners will use reasonable skill and care, but the final cleaning result may depend on the property condition, materials, age of surfaces, and the time allocated. A professional house cleaning service does not guarantee the removal of every stain, mark, odour, or existing defect.

Payment terms will be made clear before work starts. Unless otherwise agreed in writing, payment is due on completion of the service on the same day. For larger jobs, recurring appointments, or services requiring special materials, we may request a deposit or advance payment. We accept payment by the methods we make available from time to time, and all charges must be paid in full without set-off, deduction, or withholding unless required by law.

If the final cost is based on an hourly rate, the amount charged will reflect the time spent on site within the agreed service window and the tasks completed. If the price is fixed, it covers only the work described in the booking confirmation. Additional tasks requested on the day may be charged separately if agreed by both sides. Any unpaid balance may result in late fees, suspended future bookings, or recovery action where lawful. Prices may change from time to time, but confirmed bookings will be charged at the agreed rate unless the scope changes.

If a payment fails or is reversed after service has been provided, you remain responsible for settling the outstanding amount. You agree that payment details provided for a booking are valid and belong to you or to a person authorised to make the booking. Where invoices are issued, they must be paid by the due date stated on the invoice. Any banking charges, card processing issues, or transfer delays caused by your payment provider are your responsibility.

You may cancel or reschedule a booking by giving notice within a reasonable time before the appointment. For routine domestic cleaning, more than 24 hours’ notice is usually required to avoid a cancellation charge, unless a different notice period is stated at the time of booking. For larger, one-off, or deep cleaning services, a longer notice period may apply. If you cancel too late, fail to provide access, or refuse to allow the cleaning to begin, we may charge a cancellation fee or retain any deposit to cover lost time and administration costs.

If our team arrives and cannot complete the service because of unsafe conditions, lack of access, incorrect address details, no utilities where needed, or the absence of essential information, the booking may be treated as a late cancellation or failed appointment. We may also charge for reasonable travel or waiting time where this has been incurred. If we need to cancel or reschedule due to illness, transport disruption, equipment failure, or other circumstances beyond our control, we will aim to give notice and offer an alternative appointment where possible.

Where a booking forms part of a regular house cleaning service, either party may end the arrangement by giving the agreed notice. Repeated cancellations, persistent non-payment, abusive behaviour, or unsafe working conditions may lead us to suspend or terminate future services immediately. Termination does not affect any sums already owed for services provided or costs properly incurred before the end of the booking.

We take care to provide a reliable home cleaning service, but our liability is limited to what is reasonable and lawful. We are not responsible for loss or damage caused by events outside our control, including pre-existing defects, wear and tear, structural issues, poor maintenance, faulty fittings, or hidden damage. We do not accept responsibility for items that are fragile, improperly secured, already damaged, or left in an unsafe position unless we have expressly agreed to handle them.

Before work begins, you should remove or secure valuable, delicate, irreplaceable, or hazardous items. You should also inform us of any surface that requires special care, such as untreated wood, antique furniture, natural stone, specialist flooring, or electrical equipment. If you ask us to use your own cleaning products, tools, or appliances, we will not be liable for damage arising from their use unless caused by our negligence. If we supply products, they will be selected for general domestic use, and we cannot guarantee compatibility with every material or surface.

To the fullest extent permitted by law, our total liability for any claim arising from the service is limited to the amount paid for the specific cleaning appointment giving rise to the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Any claim for damage or loss must be reported as soon as reasonably possible, with supporting information and, where appropriate, photographs.

The middle of our service standards is based on reasonable care, clear communication, and lawful disposal of waste. Cleaning work may generate rubbish such as packaging, dust, disposable cloths, empty product containers, or items removed during an agreed clear-out. Unless the booking specifically includes waste removal, all waste remains the customer’s responsibility. We may place waste into the bins provided on site, but we do not remove household rubbish off the premises unless this has been agreed in advance and is legally permitted.

We will comply with applicable waste regulations in the UK when handling any waste connected with our work. This includes separating materials where required, avoiding illegal dumping, and taking reasonable steps to ensure that any disposal arrangements are lawful. You must not ask us to remove hazardous substances, clinical waste, asbestos, needles, sharps, chemicals, or other controlled materials unless we have expressly agreed and are properly equipped and authorised to do so. If such items are discovered during cleaning, we may stop work and report the issue to you immediately.

Where waste removal is arranged as an additional service, it will normally be limited to ordinary domestic waste and non-hazardous items. You are responsible for making sure that any items to be removed are legally yours to discard and that no documents, valuables, or personal data remain mixed with the waste. We may refuse to handle any item that appears unsafe, prohibited, contaminated, or likely to breach waste disposal laws.

You must provide safe and reasonable access to the property at the agreed time. This includes ensuring keys, entry codes, parking arrangements, or building access permissions are available before the appointment starts. You are responsible for keeping pets secure, informing us of any alarm systems, and making sure that the property is safe to enter and work in. If we are delayed because access is not available or the environment is unsafe, we may shorten the service, charge waiting time, or reschedule at our discretion.

You agree to disclose any known hazards, including broken fixtures, exposed wiring, pest infestations, mould, bodily fluids, or aggressive behaviour from occupants or animals. If the property contains biohazards or other dangerous contamination, we may refuse the booking or stop the service immediately. The cleaning team may also leave the property without completing the work if the conditions present a risk to health, safety, or property. In such cases, any charge will reflect the work completed and any reasonable costs incurred.

We may photograph areas before and after cleaning for quality control, training, dispute resolution, and record-keeping. These images will be used only for legitimate business purposes and handled in line with applicable data protection requirements. We do not take responsibility for personal items left in view during photography, and it is your responsibility to remove or store sensitive belongings if you do not want them visible in routine service records.

All intellectual property in our service descriptions, written materials, pricing structures, and branded content remains our property or that of our licensors. You may not copy or use our service content for commercial purposes without permission. Any quotation, checklist, or service note provided to you is for the purpose of managing the booking only. Our agreement with you does not create a partnership, employment relationship, or agency relationship beyond the cleaning work expressly requested.

We may transfer or assign our rights under these terms to another business if required for operational, administrative, or legal reasons, provided this does not materially reduce your rights. You may not assign your booking or transfer your rights to another party without our written consent. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

Failure by us to enforce any provision immediately does not waive our right to enforce it later. Any variation to these terms must be agreed in writing. These terms represent the entire agreement between the parties in relation to the cleaning service and supersede prior discussions, drafts, or informal statements unless specifically incorporated into the booking confirmation.

We will handle personal information in accordance with applicable data protection law and only for purposes related to quotation, booking, service delivery, billing, administration, and lawful record-keeping. Personal data may be shared with staff, contractors, payment processors, or insurers where necessary to provide the service or manage a dispute. By booking with us, you acknowledge that we may store booking details for business, tax, and compliance purposes for a reasonable period.

Nothing in these terms affects your statutory rights as a consumer under UK law. If you are booking as a business customer, different commercial rules may apply in relation to payments, liability, and dispute handling, but any specific business-to-business variation must be agreed in writing. You are responsible for ensuring that your use of our service complies with any duties owed to landlords, managing agents, leaseholders, or other third parties connected with the property.

These terms are governed by the law of England and Wales. Any dispute arising from or connected with the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If a dispute cannot be resolved informally, the parties may pursue lawful remedies through the appropriate courts or alternative dispute resolution processes where available.